Privacy Policy

1. Information We Collect

We may collect the following types of personal information:

• Personal Information: Name, address, phone number, email address, date of birth, insurance information.
• Health Information: Medical history, symptoms, diagnoses, treatment plans, and other health-related information (Protected Health Information or PHI, as defined by HIPAA).
• Website Usage Information: IP address, browser type, operating system, pages visited, and other usage data.
• Payment Information: Credit card details or other payment information (if applicable for online payments).
• Communications: Records of your communications with us, including emails, phone calls, and text messages.

2. How We Collect Information

We collect information in the following ways:

• Directly from you: When you provide information during appointments, through online forms, or by communicating with us.
• Automatically: Through the use of cookies, web beacons, and other tracking technologies when you use the Website.
• From third parties: From insurance providers, other healthcare providers (with your consent), and other sources.

3. How We Use Your Information

We use your information for the following purposes:

• Providing Chiropractic Services: To provide diagnosis, treatment, and other chiropractic services.
• Appointment Scheduling and Reminders: To schedule appointments and send reminders (including SMS messages – see SMS Policy below).
• Billing and Payment: To process payments for our services.
• Communication: To communicate with you about your care, appointment information, and other relevant information.
• Website Improvement: To improve the content and functionality of the Website.
• Legal Compliance: To comply with applicable laws and regulations, including HIPAA.
• Marketing & Promotions: With your consent, we may use your contact information to send you promotional materials or information about our services. You may opt out of receiving these communications at any time (see SMS Policy).

4. How We Share Your Information

We may share your information with the following parties:

• Healthcare Providers: With other healthcare providers involved in your care (with your consent or as permitted by HIPAA).
• Insurance Providers: To process insurance claims.
• Business Associates: With third-party service providers who assist us with our business operations (e.g., billing, IT support), subject to HIPAA Business Associate Agreements.
• Legal Authorities: When required by law or in response to a valid legal request.
• RingCentral: For SMS messaging and as required by our agreement with them.

5. HIPAA Compliance

We are committed to protecting the privacy of your Protected Health Information (PHI) as required by the Health Insurance Portability and Accountability Act (HIPAA). We have implemented appropriate administrative, technical, and physical safeguards to protect your PHI. More information about our HIPAA practices can be found in our Notice of Privacy Practices which is available at our office locations.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the internet or electronic storage system is completely secure.

7. Your Rights

You have the following rights regarding your personal information:

• Access: The right to access your personal information that we hold.
• Correction: The right to request that we correct any inaccurate or incomplete information.
• Deletion: The right to request that we delete your personal information (subject to legal and regulatory requirements).
• Objection: The right to object to the processing of your personal information.
• Restriction: The right to request that we restrict the processing of your personal information.
• Withdrawal of Consent: The right to withdraw your consent to the processing of your personal information (where processing is based on consent).

To exercise these rights, please contact us at the contact information listed below.

8. Cookies and Tracking Technologies

We may use cookies and other tracking technologies to collect information about your use of the Website. You can control the use of cookies through your browser settings.

9. SMS Policy

J&T Chiropractic PLLC provides appointment reminders via SMS text messages.

• Opt-in: Patients must opt-in to receive SMS messages. By providing your mobile phone number, you expressly consent to receive automated SMS text messages from J&T Chiropractic. You understand that you are not required to provide this consent as a condition of receiving services from J&T Chiropractic. You can reply to any message with "STOP" to cease receiving text messages/marketing emails.
• Message Frequency: Message frequency will vary. Frequency depends on appointment cadence and patient communication preferences.
• Cost: Message and data rates may apply.
• Opt-out: You can opt-out of receiving SMS messages at any time by replying "STOP" or "END" to any message you receive from us. You may also contact us directly to request to be removed from our SMS list.
• Help: Reply "HELP" for assistance.
• Carrier Liability: Carriers are not liable for delayed or undelivered messages.
• Purpose: SMS messages will be used for appointment reminders, updates related to your care, and, with your explicit consent, potentially for marketing or promotional purposes.
• Contact Information: For questions or concerns about our SMS policy, please contact us at 281-888-3222.
• Privacy: Your mobile number will be used solely for the purpose of sending you SMS messages related to our services. Your information will be handled in accordance with our general privacy policy. We do not share mobile numbers with third-parties unless obligated to by law.

10. Children's Privacy

Our Website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on the Website, and your continued use of the Website after the posting of changes constitutes your acceptance of the revised Privacy Policy.

12. Contact Information

If you have any questions about this Privacy Policy, please contact us at: